Hi,
I am able to watch the videos on my phone (Samsung Galaxy S7) but I am not able to watch them on either my laptop or desktop. I've signed out of all devices and just signed in to one device, then tried to view the videos, but when I select a video, it goes to the video page, then only a rectangle with the "play" button and time shows up on the top left corner and no video plays.

This is the exact same issue we are having. Last week it worked perfect but now on 2 laptops the above is happening. We have another laptop that is able to play the videos just fine.

Unfortuntely I am having a similar issue with videos either loading extremely slowly or not at all. I am attempting to load them on my work computer only and I don't have access or the authority to change any firewall setting. :-(
It's a shame because I would love to subscribe after my trial ends but am deterred by these issues.